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Our Trust of Schools

Complaints

Concerns and Complaints 

It is in everyone’s interest that concerns and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaint's procedure.

The Trust values its relationship with parents, carers, and our local community. We are happy to receive suggestions and comments outside of this policy, as this can help us to identify areas of success and where we can make improvements. 

 The difference between a concern and a complaint
CONCERN  COMPLAINT

An expression of worry or doubt over an issue considered to be important for which reassurances are sought and a resolution is found at school level

An expression of serious dissatisfaction of previous concerns not resolved at school level and initially raised with the Headteacher

It is in everyone’s interest that concerns, and complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to use the formal stages of the complaints procedure.

If you have a school pastoral, teaching and learning or safeguarding concern 

Please click on the school website icon as you will need to log this at school level  

All Saints Academy

Cranbrook Education Campus

Exwick Heights Primary School  

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Honiton Community College

 

Isca Academy 

 

Lipson Co-operative Academy 

Marine Academy Primary 

Marine Academy Plymouth

 

Matford Brook Academy

 

Queen Elizabeth's School

 

Sidmouth College 

 

St James School 

St Lukes CofE School

Tor Bridge High

West Exe School

Whipton Barton Federation 

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If you have a concern in relation to the Trust

 

 If the concerns you have raised remain unresolved please read the complaints policy and submit a formal complaint using the form below.